Refund Policy

Effective date: March 23, 2026

This refund policy applies to all paid subscriptions to Claripass. We aim to be straightforward about how billing, cancellation, and refunds work.

Subscription billing

Claripass subscriptions are billed monthly. When you subscribe, you are charged immediately for the current billing period. Your subscription renews automatically at the start of each new billing cycle unless cancelled.

Our current plans are:

• Starter — $149 per month
• Growth — $349 per month

Custom or enterprise arrangements may have different billing terms agreed in writing.

Cancellation

You can cancel your subscription at any time. When you cancel:

• Your access continues until the end of your current paid billing period.
• You will not be charged for the next billing cycle.
• No partial refund is issued for the remaining days in your current billing period.

To cancel, email billing@claripass.com with your account email address. We will confirm cancellation within one business day.

Refund eligibility

We evaluate refund requests on a case-by-case basis. You may be eligible for a refund if:

• You were charged due to a billing error or duplicate transaction.
• You experienced a significant service outage that prevented you from using Claripass during your billing period.
• You request a refund within 7 days of your first subscription payment and have not used the service to process any questionnaires.

When refunds are not available

Refunds are generally not available in the following cases:

• You have actively used the service during the billing period (uploaded documents or processed questionnaires).
• More than 7 days have passed since the charge in question.
• You cancel mid-cycle — your access continues until the period ends, but no pro-rated refund is issued.

Duplicate or accidental charges

If you believe you were charged in error or see a duplicate transaction, contact us at billing@claripass.com with your account email and a description of the issue. We will investigate and resolve billing errors promptly, including issuing a full refund for any confirmed duplicate or accidental charge.

How to request a refund

To request a refund, email billing@claripass.com with:

• Your account email address
• The date and amount of the charge
• The reason for your request

We will respond within two business days.

Changes to this policy

We may update this refund policy from time to time. If we make material changes, we will update the effective date at the top of this page. Continued use of Claripass after changes constitutes acceptance of the updated policy.

Contact

For billing questions or refund requests, email billing@claripass.com.